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Equipment Coordinator

May 08, 2019

  • Create schedules for 2 equipment pick up crews
  • Get them their schedules for the day/add to restore calendar
  • Call them when on the road with any new appointments or schedule changes
  • Send emails out regarding their schedules/any updates and changes
  • Go through equipment paperwork each morning from previous day/night
  • Enter the paperwork into the job in restore
  • Enter the paperwork into the equipment paperwork folder for the crews in drop box
  • Maintain and update the equipment paperwork folder, make sure everything is up to date
  • Reach out to the crews for any missing equipment paperwork or with any errors on the paperwork
  • Cross check the MSM and the equipment paperwork to make sure all matches- make corrections where needed
  • Send emails in restore in the job if things in the MSM and equipment paperwork are not matching up
  • Send out emails to billing when a final pick up so they are aware
  • Send an email when a COS is missing at a final pick up so we can email the customer for it
  • Monitor the MSM daily to make sure it is up to date/accurate
  • Monitor the daily check in’s to see what is needed (additional equipment, equipment pick up, debris pick up etc.)
  • Call customers to schedule equipment pick ups and debris pick ups (also includes furniture, fridges etc.)
  • Speak with customers when there are any equipment issues (error codes, leaking dehus, etc.)
  • Answer phones
  • Enter in new losses and collect loss info
  • Work with staff during the day to coordinate schedules
  • Work with the managers to check in regarding equipment and debris on their jobs
  • 2:30 scheduling meeting
  • Track specialty equipment
  • Send daily email at the end of the day with equipment count
  • Cover for co workers when out or help is needed (schedule managers and crews)

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Call ServiceMaster by Gilmore today at 1-800-783-0552

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