Equipment Coordinator
May 08, 2019
- Create schedules for 2 equipment pick up crews
- Get them their schedules for the day/add to restore calendar
- Call them when on the road with any new appointments or schedule changes
- Send emails out regarding their schedules/any updates and changes
- Go through equipment paperwork each morning from previous day/night
- Enter the paperwork into the job in restore
- Enter the paperwork into the equipment paperwork folder for the crews in drop box
- Maintain and update the equipment paperwork folder, make sure everything is up to date
- Reach out to the crews for any missing equipment paperwork or with any errors on the paperwork
- Cross check the MSM and the equipment paperwork to make sure all matches- make corrections where needed
- Send emails in restore in the job if things in the MSM and equipment paperwork are not matching up
- Send out emails to billing when a final pick up so they are aware
- Send an email when a COS is missing at a final pick up so we can email the customer for it
- Monitor the MSM daily to make sure it is up to date/accurate
- Monitor the daily check in’s to see what is needed (additional equipment, equipment pick up, debris pick up etc.)
- Call customers to schedule equipment pick ups and debris pick ups (also includes furniture, fridges etc.)
- Speak with customers when there are any equipment issues (error codes, leaking dehus, etc.)
- Answer phones
- Enter in new losses and collect loss info
- Work with staff during the day to coordinate schedules
- Work with the managers to check in regarding equipment and debris on their jobs
- 2:30 scheduling meeting
- Track specialty equipment
- Send daily email at the end of the day with equipment count
- Cover for co workers when out or help is needed (schedule managers and crews)
