Jen Waters has been with ServiceMaster by Gilmore since 2012 and has been in the fire and water restoration industry since 2005. Jen is IICRC certified and currently holds a WRT certification. She began as a biller and in 2014, she accepted a position in the Norwood production facility as equipment coordinator, where she is in charge or keeping track of equipment coming in and out of the building as well as scheduling follow up moisture readings and equipment pickups. Jen works in the scheduling department and assists in scheduling crews and managers when needed.