30 Years and Still Going

A Company History

Robert Gilmore Sr.

Robert Gilmore, Sr.

Bob Gilmore Sr. bought his Service­Master carpet cleaning fran­chise back in the early 70’s when the youngest of his three boys was just 11 years old. He developed his business into one of the most well respected in the area.

Attention to detail was para­mount to Mr. Gilmore. When he cleaned a carpet he would move every piece of furniture in the room. In addition, he would wipe down the hard furnishings, both front and back.

Then he’d clean the wall in back of the furniture as a courtesy to the customer. But he didn’t stop there. If the sidewalk outside was clut­tered with debris, he would sweep it clean and make it tidy.

He brought those prin­ciples with him when he expanded the business to include cleaning homes and busi­nesses affected by fire and water damage. His young appren­tices, (sons Steven, Michael and Bob Gilmore), worked after school and weekends to help their dad. They often asked why they had to be so thorough. Mr. Gilmore replied, “because it is the right thing to do.”

When the boys grew up, they bought the business from their dad and decided to specialize in disaster restoration cleaning. Before they took over, Mr. Gilmore gave them one more piece of advice.

Take care of your customers. Treat them like you would your own family and you will be successful.

1982 Toasting To Our New Business!

1982 Toasting To Our New Business!

Starting with one truck and three employees (them­selves), the Gilmore Brothers set out to follow in their father’s foot­steps. They worked hard and tried to get the word out about their business to the Insurance and Property Management Industry they served.

Early on, they distin­guished them­selves by providing excep­tional quality service and imme­diate response. Over the years, they developed their business into one of the largest Service­Master fran­chises in the United States. They have won numerous awards for excel­lence including the top honor awarded to a Service­Master fran­chise, the pres­ti­gious Marion E. Wade Award.

Michael, who left the business in the 1990’s, was an integral part of the success of the company. His untimely passing in 2005 was a huge loss for the Gilmore family. However Michael’s spirit lives on in the family’s commitment to their employees and their customers. The positive attitude he displayed in life continues to be a source of strength and inspi­ration to all who knew him.

Bobby, Mark, Jennifer and Steven Gilmore

Four Children: Bobby, Mark, Jennifer and Steven

Mr. Gilmore still offers his advice, but this time it’s his grand­children who are asking! They represent the third gener­ation involved in the business. In 2000, Steven’s daughter Jennifer joined the company. She was followed two years later by her brother Steven Jr., and Bob’s two son’s Mark and Bobby.

Bobby, Mark, Jennifer and Steven Gilmore Jr. work closely with their fathers and key company personnel to learn the business. They pledge to provide the same excep­tional quality of service our customers have come to expect, and to honor the work ethic set forth by their grand­father Robert Gilmore Sr., when he started the business over 30 years ago.